Find out what you actually use
Most estates run on a fraction of what was built. Establishing which fraction is the cheapest saving available and the input every other decision needs.
Independent IT Transformation Advisory
When your transformationneeds to get back on track
Senior independent advisory for Nordic CIOs and CEOs navigating complex IT transformations — before they go wrong, and when they already have.
30+
Years in Nordic IT
80+
Consultants led simultaneously
7
Nordic countries harmonised
100%
Platform independent
Where most of our work is
ServiceNow costs more every year. It does not have to.
Licence bills that grow with your headcount. Customisation that has quietly become a dependency. US jurisdiction over your operational data. We help organisations work out whether to renegotiate, move, or build something they own — and then run whichever it is.
Renegotiate, move, or build
Three genuinely different answers. Increasingly the answer is build — cheaper over any sensible horizon, and you own the result. We say so when it is not.
Own the result
We build it with your people involved throughout — analysis, development, migration, go-live and hypercare — and hand over something you own outright. One in delivery now, on a business case worth about DKK 3m a year.
See how a replacement runs Read the guides
Two of our guides argue against leaving. Most organisations that ask us about this should renegotiate first, and we say so.
The reality
Most IT transformations don't fail at the technology.They fail at everything around it.
The vendor delivered the platform. The consultants built the system. And yet the project is over budget, behind schedule, and your board is asking questions you can’t fully answer.
Governance gaps
Steering groups without real authority. Decisions made too late or by the wrong people. No clear escalation path when things start to slip.
Scope that keeps growing
A project that started with a clear brief is now three times bigger, carrying requirements from every business unit, with no one willing to say no.
Stakeholder misalignment
Different parts of the business have different — sometimes contradictory — expectations of what the transformation will deliver and when.
Vendor dependency
Your implementation partner is the only one who truly understands the system. You have no independent view of whether their work is on track or on budget.
Adoption that never comes
The system goes live. The training happens. And then, six months later, people are still working around it — or not using it at all.
No one telling the truth
Your vendor wants to protect the contract. Your internal team is too close to the problem. The board hears status reports, not honest assessments.
What I do
Three ways to work together
Every engagement begins with an honest conversation about where the project actually stands — not where the status report says it is.
Rescue & Recovery
Your transformation is in trouble. Budget overruns, slipping timelines, eroding confidence. I come in as an independent senior advisor, diagnose the real root causes — not the symptoms — and build a credible path back.
Typically: a 3–4 week diagnostic followed by a recovery advisory engagement. I tell you what I actually find, even when it is uncomfortable.
Assurance & Governance
Your transformation is underway and you want an independent senior voice at the table. I join your steering group or act as a critical friend — reviewing plans, challenging assumptions, and flagging risks before they become crises.
Ongoing monthly retainer. Low intensity, high value. The kind of relationship where you can call on a Thursday afternoon and get a straight answer.
Strategy & Setup
You're about to commission a major IT transformation and you want to get the foundations right. Vendor selection, governance design, scope definition, business case validation — before the first contract is signed.
Fixed scope, fixed fee. The cheapest insurance you can buy against a project going wrong eighteen months later.
My approach
The Transformation Health Check™
Every engagement starts with a structured diagnostic — not assumptions. Four stages, one honest output.
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Phase 01
Diagnose
Structured assessment across six dimensions: governance, stakeholder alignment, scope integrity, technical architecture, change readiness, and value tracking. Accelerated by AI-assisted document analysis.
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Phase 02
Stabilise
Stop the bleeding before optimising. Identify the 2–3 most critical interventions that will restore stakeholder confidence and prevent further slippage.
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Phase 03
Reset
Rebuild the plan with realistic timelines, clear ownership, and a governance structure that actually works. Align the organisation around what the project will — and won't — deliver.
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Phase 04
Accelerate
Sustained advisory through delivery. Regular steering group input, course-correction as needed, and honest measurement of value realised against value promised.
Thomas A. Thejn
Thirty years of making complex transformations actually work
I've been inside Nordic IT for three decades — as a consultant, a project manager, a managing director, and a founder. I've managed 80-person offshore teams, harmonised ServiceNow across seven Nordic countries, built Google Cloud practices from zero to market leader, and sat on steering groups for organisations from TDC to Copenhagen University.
I've also seen — from the inside — what happens when these projects go wrong. The patterns are almost always the same. And they are almost always fixable, if someone is willing to say what they actually see.
I work independently. I have no platform to sell, no implementation team to keep billable, no vendor relationship to protect. My only interest is in telling you the truth about your project — and helping you do something useful with it.
- 2024–26 Program Manager, TDC NET Service Assurance & Monitoring Transformation — 80+ consultants, Infosys programme
- 2021–24 Managing Director, Devoteam Cloud Built from 0 to #1 Google Cloud partner in Denmark. Partner of the Year 2022, 2023, 2024
- 2017–21 Founder, SalesValue ServiceNow & Salesforce consulting. Delivered for GlobalConnect, Atea, Columbus, Dixa
- 2008–13 CEO, Futurecom Business Solutions Grew from 5 to 50+ customers including Statoil, Maersk, LEGO. +10M DKK profit generated
- 1998–08 IBM, Omada, Peregrine Systems Senior sales, solution consulting & partnership management across Nordic enterprise
- Edu. DTU Civil Engineer + MIT Entrepreneurship Program Technical University of Denmark · MIT Sloan Executive Education
What clients say
In their own words
His focused leadership and decisive steering proved to be the linchpin of the project's success. We not only stayed on track but exceeded expectations in meeting critical project timelines and deliverables.
Thomas has a remarkable ability to break down strategic goals and align them with the ServiceNow roadmap — leading to improved customer service and enhanced internal collaboration.
Thomas has the experience needed in a complex project and has ensured a successful global rollout. He is flexible and easy to work with.
I am impressed by Thomas's ability to handle complex contexts and bridge the gap between business objectives and technical constraints to ensure long-term solutions that create value.
Organisations I have worked with
- TDC NET
- Atea
- Columbus
- GlobalConnect
- Rockwool
- Rambøll
- Copenhagen University
- Region H
- Cellpoint Digital
- Maersk
- LEGO
- Statoil
European first
A competitiveness argument, not a sovereignty one
We build and host in Europe, and we make sure a European option gets a real hearing in the evaluations we review. Not to protect anything. Europe has to build technology companies that win, and enterprise buyers are the ones who decide whether that happens.
Europe largely missed out on the digital revolution led by the internet and the productivity gains it brought: in fact, the productivity gap between the EU and the US is largely explained by the tech sector. Only four of the world’s top 50 tech companies are European.
2%
of the EU cloud market
is held by Europe’s largest cloud operator, against over 65% for three US hyperscalers. Nobody ran a bake-off and found European infrastructure thirty times worse. That figure is what default shortlists add up to.
0
new EU giants in fifty years
No EU company worth over €100 billion has been built from scratch in fifty years. All six US companies worth over €1 trillion have. Draghi calls the lack of dynamism self-fulfilling.
30%
of European unicorns left
Close to 30% of the unicorns founded in Europe between 2008 and 2021 moved their headquarters abroad, the vast majority to the US. Companies scale where the capital and the customers are.
None of this is an argument for buying worse software. Our own assessments include a not yet and a does not work, and we still recommend the American product when it is the better fit. The argument is narrower: stop deciding by default.
Guides and services
Where to go next
The detail behind the practice — what we do, and what we have learned doing it.
ServiceNow replacement
Why organisations leave, what the alternatives cost, and how we design, build and migrate a platform you own.
European tech alternatives
What Draghi found, what the CLOUD Act actually reaches, and every alternative assessed on merit — verdicts included.
Project management
Governance, reporting and value realisation that produce decisions instead of status decks.
Is your transformation where it should be?
A 30-minute call costs nothing. An honest conversation about where your project stands — and what it would take to get it back on track — might be the most valuable meeting you have this month.
Copenhagen, Denmark · Nordic coverage · Independent & platform-agnostic