References

The work, and what people said about it

Thirty years produces a lot of engagements. These are the ones that illustrate the kind of work we are brought in to do — and the words are the clients’ own.

Engagement stories

Telecommunications · Denmark

Service assurance transformation at national network scale

Programme management for a service assurance and monitoring transformation across a national network operator, coordinating an 80+ consultant delivery programme with a global systems integrator. The challenge was less technical than organisational: keeping a delivery organisation of that size aligned on a single plan with decisions made at the pace the programme required.

  • Programme management
  • Governance
  • Vendor management

IT services · Nordics

Google Cloud practice from zero to national market leader

Built a cloud practice from nothing to the leading Google Cloud partner in Denmark, recognised as Partner of the Year three years running. This is the perspective we bring to vendor selection and partner strategy conversations: we have run the partner side, and we know how those commercial relationships actually work.

  • Practice building
  • Partner strategy
  • Cloud

Business solutions · Global operations

Global ServiceNow rollout and platform strategy

Delivery leadership for a global ServiceNow rollout across a group with international operations, followed by the platform strategy work that comes after: deciding what is genuinely in use, what should be rebuilt, and what should be replaced with something owned rather than licensed.

  • ServiceNow
  • Global rollout
  • Platform strategy

Cross-sector · Nordics

ServiceNow harmonisation across seven countries

Harmonising ServiceNow across seven Nordic countries — the kind of engagement where the platform work is straightforward and the difficulty is entirely in reconciling seven sets of local practice into one that everybody will actually use.

  • ServiceNow
  • Multi-country
  • Process harmonisation

In their own words

His focused leadership and decisive steering proved to be the linchpin of the project's success. We not only stayed on track but exceeded expectations in meeting critical project timelines and deliverables.

Christoffer GrigelProject Director · TDC NET

Thomas has a remarkable ability to break down strategic goals and align them with the ServiceNow roadmap — leading to improved customer service and enhanced internal collaboration.

Ole Hauris SørensenFormer ServiceNow Product Owner · Atea

Thomas has the experience needed in a complex project and has ensured a successful global rollout. He is flexible and easy to work with.

Esben ChristensenDirector Service Operations · Columbus

I am impressed by Thomas's ability to handle complex contexts and bridge the gap between business objectives and technical constraints to ensure long-term solutions that create value.

David LegrandSenior Architect · Devoteam

Organisations I have worked with

  • TDC NET
  • Atea
  • Columbus
  • GlobalConnect
  • Rockwool
  • Rambøll
  • Copenhagen University
  • Region H
  • Cellpoint Digital
  • Maersk
  • LEGO
  • Statoil

Want the detail?

Happy to talk through any of these in a conversation, including the parts that did not go smoothly.

thomas@thejn.dk +45 2048 3147

Copenhagen, Denmark · Nordic coverage · Independent & platform-agnostic